This training is intended for staff in Dufferin County, Ontario. In under 5 hours of content, it covers: clients, consent, families, and other client information; BNL intakes; shelter operations; providing goods, services, and group activities; case management; motel book-ins; incidents, turnaways, and service restrictions.

This course is intended for front line staff at the Salvation Army in Orangeville. In less than 2 hours of content, it covers: adding clients, consent, families, and other client information; as well as providing goods and services.